Granting Access to Logs for Azure-hosted KanBo Web App

Table of Contents

Overview

In order to effectively troubleshoot your KanBo web app, which is hosted on Azure, it is necessary to grant KanBo Support access to your application’s monitoring logs and log files. This process involves assigning the appropriate permissions and configuring FTPS access.

Prerequisite

Ensure that a dedicated, unlicensed KanBo Support account is created within your Microsoft 365 environment. Refer to Microsoft’s documentation for guidance on adding users.

Access to the web app monitoring logs

Assigning the “Reader” role to the KanBo Support account gives you access to your web app’s monitoring logs, which makes it easier to identify issues. 

  1. Open the Microsoft Azure portal.
  2. Locate your KanBo web app, and then select the Access control (IAM) option.
  1. Select + Add, and then Add role assignment.
  1. Select the Reader role, and then go Next.
  1. Select + Select members, then search for the KanBo Support account, and confirm with the Select button.
  1. Finalize by selecting Review + assign twice to confirm.

This configuration allows KanBo Support to view your application’s performance metrics without granting them permission to modify or restart the app.

Access to the KanBo log files with FTPS

Due to Kudu’s operational constraints, “Reader” permissions do not allow access to KanBo’s internal files. Therefore, sharing FTPS credentials is necessary to access log files.

  1. In your web app’s settings, go to Configuration.
  1. Make sure the FTP state is set to “FTPS only.” If you make any adjustments, save the configuration. Note that this action will restart the web app.
  2. Go to the Deployment Center, and select FTPS Credentials.
  1. Document the provided connection endpoint, username, and password.

Sharing these FTPS credentials with KanBo Support allows them to securely access your application’s log files, enhancing their ability to diagnose and resolve issues effectively.

These steps ensure that KanBo Support has the necessary access to assist with any challenges you encounter with your Azure-hosted KanBo web app.

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